Shipping Policy
Website: www.doobiesden.com
Last Updated: August 31, 2026
This Shipping Policy explains how eligible online orders placed through Doobie’s Den are processed, shipped, and delivered.
1. Where We Ship
Doobie’s Den ships eligible products within the United States only to locations where the applicable product may lawfully be sold, shipped, delivered, possessed, and used.
We do not offer international shipping for hemp or cannabinoid products.
Product availability may vary by destination.
2. Fulfillment Location
Unless otherwise stated, online orders are processed and fulfilled from Florida.
Our Texas retail locations are:
Lancaster
3536 N I-35E Service Rd, Suite 200
Lancaster, TX 75146
Dallas
233 W Jefferson Blvd
Dallas, TX 75208
Do not send returns to a retail store unless our customer-service team specifically instructs you to do so.
3. Age Verification
Customers purchasing age-restricted products must be at least 21 years old.
Age verification may occur:
During Website access;
During checkout;
Before fulfillment;
Through a third-party verification service; or
At delivery.
Government-issued identification may be required.
Orders may be delayed or canceled if age cannot be verified.
4. State and Local Restrictions
Hemp and cannabinoid laws differ between jurisdictions.
Products may be restricted based on factors such as:
Destination state;
County or city;
ZIP code;
Product category;
Cannabinoid type;
THC concentration;
Product form;
Serving size; or
Applicable regulatory requirements.
The ability to add an item to your shopping cart does not guarantee that it can legally be shipped to your destination.
We reserve the right to cancel an order if we determine that shipment would violate applicable law or carrier requirements.
5. Order Processing
Orders are generally processed within 3-5 business days
Processing times do not include weekends, holidays, or carrier transit time.
Processing may take longer due to:
Age verification;
High order volume;
Payment review;
Fraud screening;
Product availability;
Weather;
Holidays; or
Legal or compliance review.
6. Shipping Rates
Available shipping methods and charges are displayed during checkout.
Shipping charges may vary depending on destination, package size, product type, carrier requirements, and selected delivery service.
7. Delivery Estimates
Delivery dates displayed at checkout or provided by a shipping carrier are estimates unless expressly stated otherwise.
Doobie’s Den cannot guarantee delivery dates once a package has been transferred to a carrier.
Delays may occur due to weather, transportation disruptions, carrier operations, natural disasters, governmental actions, or other events outside our reasonable control.
8. Tracking
When tracking is available, tracking information will generally be sent to the email address associated with your order.
Tracking information may take time to update after a shipping label is generated.
9. Adult Signature
Certain orders may require:
An adult signature;
Proof that the recipient is at least 21 years old; or
Government-issued identification at delivery.
If an adult signature is required, you are responsible for providing a delivery address where an eligible adult can accept the package.
10. Shipping Addresses
Customers are responsible for providing complete and accurate shipping information.
Contact us as quickly as possible if you notice an error.
We cannot guarantee that an address can be changed once an order has entered fulfillment.
Costs caused by incorrect or incomplete customer-provided shipping information may be the customer’s responsibility where permitted by law.
11. Refused or Undeliverable Packages
Packages that are refused, unclaimed, or returned as undeliverable will be reviewed individually.
Because age-restricted, consumable, inhalable, or tamper-sensitive products generally cannot be restocked after leaving our control, shipping charges and certain product charges may be nonrefundable where permitted by law.
12. Lost Packages
If your tracking information indicates that an order has not arrived within a reasonable period after its estimated delivery date, contact us.
We may require a carrier investigation before approving a replacement or refund.
13. Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it:
Check the delivery location and surrounding property;
Ask household members or neighbors;
Check with front-desk staff or building management, if applicable;
Verify the address listed on your order; and
Contact the shipping carrier and Doobie’s Den.
We will reasonably assist with eligible carrier claims but cannot guarantee replacement when a carrier confirms that a package was properly delivered.
14. Damaged Shipments
If your order arrives damaged, leaking, broken, opened, or otherwise compromised, do not consume or use the product if its safety may have been affected.
Contact us within 48 hours of delivery.
Please provide:
Your order number;
A description of the problem;
Photographs of the product;
Photographs of the shipping package; and
A photograph of the shipping label when requested.
Please keep the product and packaging until we provide further instructions.
15. Weather-Sensitive Products
Certain products may be affected by extreme heat or cold.
We may modify shipping methods, delay fulfillment, or temporarily suspend shipment where weather conditions present a significant product-safety or quality concern.
16. Changes in Law
Hemp and cannabinoid laws may change without significant advance notice.
We reserve the right to change shipping restrictions or cancel an affected order when reasonably necessary to comply with applicable law.
17. Shipping Questions
For assistance with an order or shipment, contact:
Doobie’s Den
Website: www.doobiesden.com
Phone: 283-222-1891
Email: doobiessmokesnedibles@gmail.com